Frequently Asked Questions
How do I earn points?
Earn points for every dollar you spend with us. Or earn points by following us on Facebook, Instagram or Tiktok. Even receive points for product reviews submitted!
How can I redeem points?
Converting points to discounts is easy. Simply visit our Loyalty Program page, go to the ‘Redeem Rewards’ section and select Redeem against available rewards
Do points expire?
No, points will not expire. However, coupon codes created by redeeming points will expire within 30 days.
Do coupons expire?
Yes, coupons redeemed using loyalty points expire within 30 days. If you redeem a coupon and it expires, we will not add the points back to your account and the points will be lost.
Does my VIP status expire?
If you are promoted to a higher VIP status, you will retain that status for life!
I used a discount on an order that I ended up returning. What happens next?
Unfortunately, discounts used on returned orders cannot be given back.
I earned points on an order that I returned. Will I keep those points?
Points earned on returned orders, will be revoked.